Delete your account

In the app or on the website

1. Open Smartinga: the app, or https://app.smartinga.com in your browser. Sign in with your email address and password if you have not yet on that device.
2. Tap "Voor ouders" (for parents) and type your parent PIN. Forgotten it? Tap "Pincode vergeten?": you get a code by email.
3. Choose "Account" and tap "Account verwijderen" (delete account).
4. Type your password to confirm and tap "Ja, verwijderen" (yes, delete). Do you sign in with Google and have no password? Then tap "Geen wachtwoord?" (no password?): you get a code by email, which you type instead of a password.

If a subscription through the website is running, Smartinga stops it first. If that fails for a moment, your account stays and you are told; then try again in a few minutes.

A subscription through Google Play or the App Store does not stop by itself. Cancel it yourself first (see below).

Forgotten your password? Tap "Wachtwoord vergeten?" on the sign-in screen, or email us.

Without the app: by email

No longer have the app, or does it not work? Email us, preferably from your account's email address, and ask us to delete your account.

We may ask you to show that it is about your account (for example by emailing from the account's email address). We answer within one month. It costs nothing.

We then delete your account, with everything listed below.

A subscription through Google Play or the App Store

Such a subscription is sold by the store, not by Smartinga. It does not stop when you delete your account, nor when you remove the app from your phone or tablet. So cancel it yourself first:

• Google Play: go to your subscriptions in Google Play (https://play.google.com/store/account/subscriptions), choose Smartinga and tap Cancel subscription.
• iPhone or iPad: in Settings, tap your name, then Subscriptions, choose Smartinga and tap Cancel Subscription.

What we delete

• Your account: your email address, your password and your first name, if you filled it in. If you signed in with Google, also what Google gave us.
• The parent PIN.
• Each child in your account: the nickname, the picture, the levels, the progress and the settings.

This happens at once. The data disappears from the backups within 7 days.

The device on which you delete the account starts empty afterwards. Other devices where you were signed in with the account delete your children's data as soon as they notice the account is gone: the next time they connect, at the latest after an hour.

What we keep, and for how long

A few things are kept for a while, without your email address or your name:

• Subscription data: without email address and without name: the kind of subscription, the amount, the status and the start and end dates; for Stripe also the subscription number and the customer number, and for the App Store or Google Play which store it was. 7 years, because tax law requires us to keep the accounts for 7 years (Art. 52 of the Dutch "Algemene wet inzake rijksbelastingen"). The 7 years start on 1 January after the year in which the subscription last changed (the last invoice, payment, refund or the end). If there never was a subscription to pay for, we delete it at the next daily clean-up after the deletion.
• Invoices and payments at Stripe: 7 years, because tax law requires it. The period starts on 1 January after the year of the invoice. We have your customer data at Stripe (such as your email address and address) deleted just before we delete our own subscription data. Stripe itself keeps what the law requires of a payment company.
• A short note: only the account number and the date, no email address. 1 year, so that a late payment or a subscription still started at Stripe is stopped at once.
• Sign-in data: when you signed in, with the IP address and the browser at the time, stays in the security log for 90 days; then we delete it.
• Log files of our hosting (Vercel): IP address, page and browser: 1 day, after which Vercel deletes them.
• Your emails to us, your deletion request included: 1 year after the last message, unless it concerns a complaint or a payment: then as long as needed, and for the accounts at most 7 years.
• Anonymous counters: with no name, number or time. They are not personal data, so they say nothing about you or your child; they stay.

Without an account: everything is on your device

If you use Smartinga without an account, everything stays on your device only and never reaches us. It stays until you delete it; we have no access to it. To delete it: tap "Voor ouders", type your PIN and choose "Alle gegevens wissen" (delete all data). It also disappears when you clear the website's data in your browser.

Removing one child from your account

Do you have more children in your account and want to remove one? Tap "Voor ouders", choose the child and tap the button with your child's nickname, for example "Noor verwijderen".

The child is deleted from the account at once; other devices remove the child as soon as they reconnect.